Please review the information below regarding delivery,
special orders, stock availability and shipment tracking.
Shipping Rates
- Europe: Free shipping
- China: Free shipping
- United States & Canada: €27
- Middle East: €35
- APAC (excluding China): €35
- LATAM: €40
- Africa: €40
- Rest of World: €40
The applicable shipping charge is shown before order confirmation.
Delivery and Production Times
-
Please allow approximately
14–18 business days
for delivery on some orders. -
Special orders may take up to approximately
20 business days
in exceptional circumstances. -
If an item becomes unavailable,
production may take approximately
15–20 business days.
Stock Confirmation:
If an item becomes back-ordered,
we will contact you.
You are also welcome to email or message us before ordering
to confirm availability.
If an item you are looking for is not currently displayed online,
contact us and we will be happy to check availability.
Order Verification and Delivery
- All orders are verified before shipping.
-
Orders are delivered by courier directly
to the shipping address provided. -
You will receive tracking information
once your order has been dispatched. -
If a shipment is confirmed as lost during transit,
please contact us so that we can review the case
and arrange the appropriate solution.
Important Delivery Information
Please ensure that your shipping address,
telephone number and email are entered correctly.
Maison Elegance cannot be responsible for additional
delivery costs resulting from incorrect or incomplete
shipping information supplied by the customer.
Back-Order Policy
We aim to maintain availability across our collections.
If an item becomes unavailable after your order is placed,
we will contact you as soon as possible.
Depending on the circumstances,
you may be offered the option to:
- wait approximately 15–20 business days for production;
- select another available colour or model;
- request a refund for the unavailable item.
Shipping Guidelines
- Please confirm your shipping address before completing your order.
-
Orders normally enter the shipping process
after payment and order verification. -
Shipping times may vary depending on destination,
courier operations, public holidays and customs processing. -
Tracking information may take approximately
24 hours to become active after dispatch. -
Where an incorrect address causes a delivery failure,
additional reshipping costs may apply. -
Once the courier records an order as successfully delivered,
the shipment will normally be considered received.
Tracking Your Order
Your tracking information will identify the courier used
for your order.
You can then follow the shipment directly through
the courier’s official tracking service.
If you require assistance with tracking,
please
contact our support team
.