This Privacy Policy explains how Maison Elegance collects, uses and protects personal data when you visit our website, contact us or place an order.
1. Who We Are
For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), the data controller is Maison Elegance, operating from Portugal.
Email: maisoneleganceofficiel@gmail.com
WhatsApp: +351 910 249 523
2. Personal Data We Collect
Depending on how you use the website, we may collect:
- your name and contact details, including email address and telephone number;
- billing and delivery information, including country, address, city and postal code;
- order information, including the products, quantities and values associated with your purchase or enquiry;
- communications you send to us by email, WhatsApp or other customer-support channels;
- technical information such as IP address, browser/device information and information collected through essential cookies and similar technologies;
- information required to prevent fraud, protect the website and comply with legal obligations.
3. Payment Information
Payments may be processed by third-party payment service providers made available at checkout or through a secure payment link.
Maison Elegance does not need to receive or store your full payment-card details when those details are entered directly into the secure environment of a payment provider. The payment provider will process your payment information under its own privacy and security terms.
4. How We Use Your Data
We may use personal data to:
- process and manage orders;
- confirm availability, payment and delivery details;
- arrange shipping and provide tracking information;
- respond to enquiries and provide customer support;
- manage returns, exchanges and refunds;
- detect or prevent fraud, misuse and security incidents;
- maintain and improve the website and shopping experience;
- comply with accounting, tax, consumer-protection and other legal obligations.
5. Legal Bases for Processing
We process personal data where necessary to perform or take steps relating to a contract with you, to comply with legal obligations, for our legitimate interests in operating and protecting the business, and, where required, on the basis of your consent.
6. Who We Share Data With
We only share personal data when reasonably necessary for the purposes described in this policy. This may include:
- payment service providers;
- hosting, website and ecommerce service providers;
- couriers and delivery partners;
- professional advisers and service providers supporting our business;
- public authorities where disclosure is required by law.
These providers are permitted to process personal data only for the relevant services and subject to applicable data-protection requirements.
7. International Transfers
Some service providers may process personal data outside Portugal or the European Economic Area. Where applicable, we rely on appropriate legal safeguards for international data transfers as required by data-protection law.
8. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including order management, customer service, fraud prevention and compliance with applicable legal, accounting and tax requirements.
9. Cookies and Website Technology
The website may use cookies and similar technologies that are necessary for functions such as the shopping cart, checkout, security, language preferences and site performance.
Where non-essential cookies are used, they will be handled in accordance with applicable consent requirements.
10. Your Data Protection Rights
Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate information, deletion, restriction of processing, data portability and objection to certain processing.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
11. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
12. Third-Party Links and Services
Our website may contain links to or use services provided by third parties. Their processing of personal data is governed by their own privacy policies and terms.
13. Changes to This Policy
We may update this Privacy Policy when our services, legal obligations or data-processing practices change. The latest version will be published on this page.
14. Contact Us
For privacy questions or to exercise your data-protection rights, please contact:
Maison Elegance
Email: maisoneleganceofficiel@gmail.com
WhatsApp: +351 910 249 523
Last updated: 13 October 2026.